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All passengers in your airport, both arriving and departing, have various psychological needs which should be catered to. Passengers will attempt to accomplish their need if the activity is possible. If not, their need will increase.

Passengers expressing a need in an airport without a pickup zone.

Viewing Needs[]

You can view average passenger needs by hovering over the Passenger Satisfaction button along the top of the screen. The tooltip will display a list of all needs, in ascending order from the least to most satisfied needs. Beside each need is a percentage value, representing the percentage of passengers who are satisfied in this need. A value of 100% means that all of your passengers are satisfied with the need.

You can also view an individual passenger's needs by hovering over the passenger. The list of needs will be displayed in descending order from the most to least required needs. Passenger needs are measured as floating point values between 0 and 1. If a passenger's need is 0, it means that their need is completely satisfied. On the contrary, a passenger need value of 1 means that it is desperately desired.

List of Needs[]

The following is a list of passenger needs.

Need Description Increased By Satisfied By
Bladder The passenger needs to use the restroom.
  • Increases over time.
Boredom The passenger needs to be kept entertained.
  • Not doing anything.
  • Doing Something (Sitting down, buying something from a vending machine, going to a cafe/kiosk etc.)
Cleanliness The passenger expects a clean and tidy airport.
  • Being surrounded by trash.
  • Decreases over time, as long as none of the Increased By conditions are met.
Environment The passenger needs an aesthetically pleasing environment.
  • Not having objects around the passenger that improve environment (E.g. minimalist Airport)
  • Having objects that improve the environment such as decorations and plants around the passenger.
Frustration The passenger expects a fast and easy departure.
  • Waiting in a queue.
  • Waiting to be picked up.
  • Waiting to collect bags.
  • Decreases over time, as long as none of the Increased By conditions are met.
Hunger The passenger needs to eat food.
  • Increases over time.
  • Visiting a cafe or Food Vending Machine.
Information The need to see information about flights on a Flight Information Display.
  • Not having Flight Information Displays near the passenger.
  • Having a passenger be near a Flight Information Display.
LifecycleArrival The arriving passenger wants to leave the airport.
  • Increases over time.
  • Completing needs to leave the airport.
    • Collecting bags.
    • Leaving the airport.
LifecycleDeparture The departing passenger wants to leave the airport.
  • Increases over time.
  • Completing needs to leave the airport.
    • Collecting boarding pass.
    • Checking in luggage.
    • Passing security.
    • Boarding the flight.
    • Leaving the airport.
Rest The passenger needs to relax.
  • Standing.
  • Sitting on a bench or in a cafe.

Bugs[]

  • (Fixed) The Passenger Satisfaction tooltip currently does not translate the names of needs, instead representing them as their variable names.


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